See This Report on Helpdesk Heroes Client Reviews - Clutch.co
So an engineer was sent out, with ear buds and some rubbing alchohol. 3 days later on (all within SLA;-RRB-) Also found out about someone from the Premier Support (look aftr the bigwigs/vips) getting called out to eliminate a wasp from some VP's office. I think he got a copy of a tabloid en-route and beat the bad guy to death (the wasp that is).
Had a great laugh about that a person. * apparently the term user made 'everyone seem like they had drug problems', when I recommended that it didn't seem like that to me, and asked what that said about the incumbent head of's personal habits I was asked to leave the meeting:-LRB- Present place - mysterious infection emerged, over and over once again.
The facilities guys honeypot machines were getting hammered though (VMWare, inbound things just!). Source caused an office in some godforsaken town someplace, whilst attempting to find somebody on site who we could ask what the hell they were doing it became evident that said workplace had actually been closed some 6 months before.
Helpdesk Heroes Client Reviews - Clutch.co Fundamentals Explained
Someone in the office who had actually taken over had clearly discovered it and was attempting to get some type of connection on it. And when I state switch, this wasn't some netgear shit that cost 20 from ebuyer ... I comprehend that big public facing support desks have to have what is tradionally a very first line (ie call loggers, working from a script that is unbendable and is forced to validate to analytical requirements) any business with a restricted user base of internal consumers really need to examine what they want from their helpdesk.
Basically when consumers ring they get someone who is 2nd line. Your first call fix goes through the roofing system, call times drop to next to absolutely nothing, client satisfaction is up and normally things work. Of course this needs a more relaxed attitude towards the frontline staff, less of a concentration on performance metrics and more of a concentration of 'softer' targets like consumer fulfillment.